Delivery & Dispatch

Delivery Costs

CountryValue of goods (incl. VAT)Delivery costs (including VAT)
Austriafrom € 28,00free delivery
from € 0,00€ 3,50

Estimated Duration of Delivery

The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company. 

In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately. 

Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days. 

Our Packaging

We care about the environment, and so should you!

The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage. 

Our boxes are made from pure carton and can be disposed of in waste paper refuse. 

Delivery of Bulky Items

Bulky items are delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. If delivery directly to an apartment door is preferred, individual requests may be honored for an extra charge. 

Customs Clearance

Customs Clearance in Switzerland

Deliveries to Switzerland are subject to added custom duties, taxes and fees. More detailed information concerning custom duties can be found by clicking on the following links: 

The sales tax and customs duties for Switzerland are incurred by you when goods are delivered to this country. For deliveries from Austria to Switzerland, these fees include a CHF 11,50 basic fee and an additional fee that amount to 3% charged on the taxable goods (excluding import taxes and customs clearance).

For more information please visit the Swiss Post website here .

Orders from Switzerland are delivered tax-free. Therefore, our Swiss customers have a price advantage.

Express Delivery

In addition to UPS Standard Delivery, we also offer UPS Express Delivery. Orders placed by 13:00 (CET1) containing in-stock products can be scheduled using UPS Express. Thus, UPS Express Deliveries may reach their destination across Europe as quickly as the following working day. 

Products that are not in stock can also be delivered using UPS Express. Delivery will commence as soon as the products are available. 

UPS Express Delivery can be selected at checkout (regretfully, this option is not available for all countries). The surcharge is calculated depending on the point of delivery. 

1Central European Time

€ 8,90